Terms of service

Overview

This website is operated by Tiana the Serial Crafter, LLC. Throughout the site, the terms "I," "me," "my," and "store" refer to Tiana the Serial Crafter, LLC. By visiting this website and/or purchasing products from my store, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before accessing or using my website. If you do not agree to all the terms and conditions contained herein, you may not access the website or use any services.

Products and Services

I specialize in handmade crochet items, custom crochet creations, digital crochet patterns, downloadable files, and related products.

Because many items are handmade, custom-made, or made-to-order:

  • Product appearance may vary slightly from listing photos.

  • Colors may appear differently depending on individual screen settings.

  • Measurements are approximate unless otherwise stated.

  • Handmade products may contain minor variations that make each piece unique.

These variations are not considered defects.

Custom Orders

Custom and personalized orders are created according to customer specifications.

By purchasing a custom item, you acknowledge and agree that:

  • Custom orders are final sale.

  • Production may begin shortly after purchase.

  • Changes may not be possible once work has started.

  • Custom orders are not eligible for cancellation, return, or refund except in cases of verified defects or errors on my part.

Digital Products

Digital downloads include but are not limited to:

  • Crochet patterns

  • Graph patterns

  • Templates

  • Instruction files

  • Downloadable design resources

Upon successful payment, digital products are delivered electronically.

Because digital products cannot be returned, all digital product sales are final and non-refundable.

Unauthorized sharing, redistribution, resale, reproduction, or publication of digital files is strictly prohibited.

Intellectual Property

All content available on this website, including but not limited to:

  • Crochet patterns

  • Graph designs

  • Product descriptions

  • Images

  • Logos

  • Branding

  • Written content

  • Digital downloads

is the intellectual property of Tiana the Serial Crafter, LLC and is protected by applicable copyright and intellectual property laws.

Purchasing a product grants a personal-use license only unless otherwise expressly stated.

You may not:

  • Resell digital files

  • Redistribute pattern files

  • Share download links

  • Claim designs as your own

  • Copy or reproduce content for commercial distribution

Pricing and Availability

Prices are subject to change without notice.

I reserve the right to:

  • Modify product offerings

  • Discontinue products

  • Limit quantities

  • Refuse or cancel orders when necessary

In the event of a pricing error, I reserve the right to cancel the affected order and issue a full refund.

Order Acceptance

An order confirmation does not guarantee acceptance of an order.

I reserve the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Unauthorized transactions

  • Product availability issues

  • Errors in product descriptions or pricing

If an order is canceled after payment has been received, a refund will be issued.

Shipping and Delivery

Shipping estimates are provided for convenience only and are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier:

  • Delivery times are controlled by the carrier.

  • Tracking information will be provided when available.

  • Delays caused by carriers, weather, customs, or other factors beyond my control are not my responsibility.

Customers are responsible for providing accurate shipping information.

I am not responsible for delays, losses, or additional costs resulting from incorrect addresses provided during checkout.

Returns and Refunds

Returns, refunds, exchanges, cancellations, and damaged item claims are governed by my Return & Refund Policy.

By making a purchase, you acknowledge that you have reviewed and agreed to that policy.

User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Upload malicious code or harmful content

  • Misrepresent your identity

  • Violate any applicable laws or regulations

I reserve the right to terminate access to my website or services for violations of these Terms.

Disclaimer of Warranties

Products and services are provided "as is" and "as available."

To the fullest extent permitted by law, I make no guarantees or warranties regarding:

  • Uninterrupted website availability

  • Error-free operation

  • Compatibility with third-party systems

  • Specific results obtained from using products or services

Limitation of Liability

To the maximum extent permitted by law, Tiana the Serial Crafter, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website, products, digital downloads, or services.

My total liability shall not exceed the amount paid by the customer for the applicable order.

Privacy

Personal information submitted through the website is governed by my Privacy Policy.

By using this website, you consent to the collection and use of information as described in that policy.

Changes to These Terms

I reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website after any changes constitutes acceptance of those changes.

Contact Information

Questions regarding these Terms of Service may be submitted through the website contact form.

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.