Refund policy

Thank you for supporting my business. Each item is individually handcrafted with care and attention to detail. Because of the handmade and often custom nature of my creations, please review my store policy before making a purchase.

Handmade & Custom Products

The vast majority of my products are handmade to order, made in limited quantities, or customized to customer specifications. Due to the nature of these items:

  • Custom orders are final sale.
  • Personalized or made-to-order items are not eligible for return or refund.
  • Digital products, downloadable files, crochet patterns, and instant downloads are non-refundable.

Returns

Returns are accepted only for eligible non-custom physical items that meet all of the following conditions:

  • Return request submitted within 7 days of delivery.
  • Item is unused, unworn, unwashed, and in original condition.
  • Item is returned with original packaging when applicable.
  • Proof of purchase is provided.

Customers are responsible for return shipping costs unless the return is due to an error on my part.

Non-Returnable Items

The following items cannot be returned:

  • Custom-made products
  • Personalized items
  • Crochet balaclavas, face coverings, and wearable items that have been worn or tried on
  • Digital downloads and crochet pattern files
  • Clearance or final sale items
  • Gift cards

For hygiene and safety reasons, wearable face coverings and balaclavas are not eligible for return once delivered unless defective or damaged upon arrival.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

Upon review, one of the following remedies may be offered:

  • Replacement item
  • Store credit
  • Partial refund
  • Full refund

The remedy offered will depend on the nature of the issue and product availability.

Order Cancellations

Orders may be cancelled within 24 hours of purchase unless production has already begun.

Custom orders cannot be cancelled once work has started.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of my error.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, I have no control over delivery times.

Tracking Numbers will be provided for up-to-date package tracking for all physical products.

If a package is marked as delivered but cannot be located, customers should first contact the carrier. I will assist in filing claims when possible.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact me using the provided contact form.

I'm committed to working with new and returning customers fairly and resolving any issues promptly.