Shipping policy

Order Processing

Thank you for supporting my handmade crochet business.

Many products offered in my shop are handmade, made-to-order, or created in limited quantities. Because of this, processing times may vary depending on the item purchased and current order volume.

Orders are generally processed within 24-48 hours.

Please note:

  • Processing time is separate from shipping time.

  • Custom and personalized orders may require additional production time.

  • Orders are not processed on weekends or major holidays.

  • During peak seasons, promotions, or high order volumes, processing times may be extended.

If significant delays occur, customers will be notified whenever possible.

Shipping Methods

Orders are shipped using reputable carriers selected at my discretion based on the destination, package size, and shipping service purchased.

Available shipping options and estimated delivery times are displayed during checkout when applicable.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Destination

  • Selected shipping method

Any applicable taxes, duties, customs fees, or import charges imposed by the destination country are the responsibility of the customer.

Tracking Information

Tracking numbers are provided for all physical product orders whenever available.

Customers will receive tracking information once the order has been shipped.

Please allow carriers time to update tracking information after receiving the package.

Delivery Estimates

Estimated delivery dates are provided for convenience only and are not guaranteed.

Actual delivery times may be affected by factors outside of my control, including:

  • Weather conditions

  • Carrier delays

  • Customs processing

  • Holidays

  • High shipping volume periods

  • Natural disasters or other unforeseen events

Once an order has been handed over to the shipping carrier, delivery timelines become the responsibility of the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered:

  • Contact me immediately through the website contact form.

  • Address changes may only be possible before the order has shipped.

  • Once an order has been shipped, address changes cannot be guaranteed.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.

Lost Packages

If a package appears lost in transit:

  • Contact the shipping carrier first using the provided tracking number.

  • Contact me through the website contact form if additional assistance is needed.

I will assist in filing carrier claims when possible.

Packages are considered lost only after the carrier's official investigation process has been completed.

Delivered but Missing Packages

If tracking shows a package as delivered but you cannot locate it:

Please:

  • Check around your delivery location.

  • Check with household members or neighbors.

  • Contact the shipping carrier directly.

  • Contact your local post office if applicable.

Once a carrier marks a package as delivered, I cannot guarantee reimbursement or replacement. However, I will make reasonable efforts to assist with locating the shipment and filing any available claims.

Damaged Shipments

If your order arrives damaged:

Please contact me within 7 days of delivery and provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

  • Photos of any shipping labels when applicable

Upon review, a replacement, store credit, partial refund, or full refund may be offered depending on the circumstances and product availability.

International Shipping

International shipping may be available for select products.

Customers are responsible for:

  • Import duties

  • Customs fees

  • VAT or local taxes

  • Any additional charges imposed by their country

These charges are not included in product prices or shipping fees unless otherwise stated.

Digital Products

Digital products, including crochet patterns, graph patterns, templates, and downloadable files, are delivered electronically and do not require shipping.

No physical product will be shipped for digital purchases.

Contact Information

For questions regarding shipping, tracking, delivery issues, or address changes, please contact me using the website contact form.

I appreciate your support and will do my best to ensure your order arrives safely and promptly.